tag:blogger.com,1999:blog-5490581806872830289.post4880936588878569760..comments2023-05-30T13:14:44.754+01:00Comments on Nb.Yarwood: Delighting your customers..or when a mission statement is just words on a websiteNb Yarwoodhttp://www.blogger.com/profile/14806115768980012184noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-5490581806872830289.post-89005446374477607352014-05-12T14:09:47.424+01:002014-05-12T14:09:47.424+01:00Thank you for your comments which I am concerned t...Thank you for your comments which I am concerned to read and I am investigating. I apologise for your experience trying to make contact with Anderton which is not our normal level of service. If you would like to email me your contact details I will respond to you in more detail. Edward Helps. MD ABC leisure Group. Edward@abclg.com. Anonymoushttps://www.blogger.com/profile/10965711735537348203noreply@blogger.comtag:blogger.com,1999:blog-5490581806872830289.post-13671894028179856192014-05-10T06:42:49.236+01:002014-05-10T06:42:49.236+01:00Hi Andy
Well you were successful and your message ...Hi Andy<br />Well you were successful and your message has been received! Joe will be taking Yarwood to Uplands and staying there with the dogs whilst I am in Essex. Joe will be doing a bit of tidying up of scratched gunwales etc. and I think some bilge paint has been purchased as well..<br />LesleyNb Yarwoodhttps://www.blogger.com/profile/14806115768980012184noreply@blogger.comtag:blogger.com,1999:blog-5490581806872830289.post-18551312721383548982014-05-09T14:45:22.052+01:002014-05-09T14:45:22.052+01:00Appears I'm having great difficulty leaving a ...Appears I'm having great difficulty leaving a message, so I'll try again :) <br />It'll be strange seeing Yarwood in the flesh after the last few years reading your blog! Uplands is our home mooring, good luck with the entrance, we reverse in as it's easier as we're down the first pontoon. Anonymoushttps://www.blogger.com/profile/15422968959163636622noreply@blogger.comtag:blogger.com,1999:blog-5490581806872830289.post-2884902186874902602014-05-09T06:48:07.007+01:002014-05-09T06:48:07.007+01:00Hi Jim
That's good to hear about Uplands and i...Hi Jim<br />That's good to hear about Uplands and it certainly was our impression when we went to see them yesterday. As for ABC Anderton...AND their HQ it is evident that training and culture are 'Fawlty Towers' influenced!<br />LesleyNb Yarwoodhttps://www.blogger.com/profile/14806115768980012184noreply@blogger.comtag:blogger.com,1999:blog-5490581806872830289.post-16730608396428353632014-05-08T23:06:34.109+01:002014-05-08T23:06:34.109+01:00I had a very offhand response there when I was loo...I had a very offhand response there when I was looking for a mooring for Starcross. You should be Ok at Uplands though. I kept Starcross there for12 months and had good service. The management has changed since then but if anything it should be even better, once, that is, you've mastered the art of getting in and out of the place '<br />Jim Jimhttps://www.blogger.com/profile/14502754753792780008noreply@blogger.comtag:blogger.com,1999:blog-5490581806872830289.post-40866883808916000122014-05-08T20:10:49.076+01:002014-05-08T20:10:49.076+01:00Andy
You can only speak as you find. If you have ...Andy<br />You can only speak as you find. If you have been getting good service from ABC then that is great or experience over the last two days has been less than impressive. A lack of training evident with the chap that was left to represent the company at Anderton reception, a lack of focus and courtesy from the management at Anderton in failing to return calls and this compounded by the unprofessional response at 'Head Office' level. Not impressed at all.<br />Regards<br />LesleyNb Yarwoodhttps://www.blogger.com/profile/14806115768980012184noreply@blogger.comtag:blogger.com,1999:blog-5490581806872830289.post-6061182639491347502014-05-08T20:00:42.766+01:002014-05-08T20:00:42.766+01:00Surprised at that, ABC manage our share boat and t...Surprised at that, ABC manage our share boat and the service at Alvechurch was very good. We have previously been at Anderton and Gayton and had good service there too. I know they have had a change of manager maybe a year ago at Anderton but maybe not for the better. We have just moved to the ABC base at Wrenbury so we will see what service we get there.Andy Healeyhttps://www.blogger.com/profile/09521982341196107987noreply@blogger.com